Privacy Policy

1. Information We Collect

roq77 collects various types of information to provide you with secure, personalized gaming services and to comply with legal and regulatory obligations. The information we collect includes:

1.1 Personal Identification Information

When you register for a roq77 account, we collect the following personal details:

• Full name as it appears on your Indonesian identity card (KTP)
• Date of birth (to verify you are at least 21 years of age)
• Email address
• Mobile phone number
• Residential address in Indonesia
• Indonesian identity card (KTP) number
• Username and password (passwords are encrypted and never stored in plain text)

1.2 Financial Information

To process deposits and withdrawals, we collect payment-related information including:

• Bank account details (bank name, account number, account holder name) for Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, and Bank Syariah Indonesia
• E-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Transaction history (deposits, withdrawals, bet amounts, winnings)
• Payment method preferences

Note: We do not store complete credit card numbers or sensitive payment credentials. All financial transactions are processed through secure, encrypted payment gateways that comply with PCI-DSS standards.

1.3 Verification Documents

As part of our Know Your Customer (KYC) compliance process, we collect:

• Clear photograph or scan of your Indonesian identity card (KTP)
• Selfie photograph holding your identity card
• Proof of address documents (utility bills, bank statements) dated within the last three months
• Additional identity verification documents as required by regulatory obligations

These documents are stored securely in encrypted formats and accessed only by authorized compliance personnel for verification purposes.

1.4 Technical and Usage Information

When you use the roq77 platform, we automatically collect certain technical information:

• IP address and geolocation data (to verify you are accessing from Indonesia and to prevent unauthorized access)
• Device information (device type, operating system, browser type and version)
• Login and logout timestamps
• Pages visited and features used on the platform
• Games played, bet amounts, and gaming session duration
• Cookies and similar tracking technologies (see Section 8 for details)

1.5 Communication Records

We maintain records of your communications with roq77 including:

• Live chat transcripts with customer support
• Email correspondence
• WhatsApp messages (if you contact us via WhatsApp)
• Phone call recordings (where permitted by law and with your consent)

These records are kept for quality assurance, training, dispute resolution, and regulatory compliance purposes.

2. How We Use Your Information

roq77 uses your personal information for the following purposes:

2.1 Account Management and Service Provision

• Creating and managing your gaming account
• Verifying your identity and age (21+ requirement)
• Processing deposits and withdrawals in Indonesian Rupiah (IDR)
• Providing access to casino games, live dealers, sportsbook betting, togel, and sabung ayam services
• Tracking your gaming activity, bet history, and transaction records
• Managing bonuses, promotions, and VIP loyalty rewards

2.2 Security and Fraud Prevention

• Detecting and preventing fraudulent activity, money laundering, and account abuse
• Monitoring for multiple accounts, collusion, and bonus exploitation
• Protecting against unauthorized access and cyber attacks
• Investigating suspected violations of our Terms and Conditions
• Complying with anti-money laundering (AML) and counter-terrorism financing regulations

2.3 Customer Support and Communication

• Responding to your inquiries, questions, and support requests
• Sending account-related notifications (deposit confirmations, withdrawal status, verification requests)
• Providing important updates about platform changes, terms modifications, and security alerts
• Offering personalized customer service through our 24/7 Indonesian-speaking support team

2.4 Marketing and Promotional Activities

With your consent, we may use your information to:

• Send promotional offers, bonuses, and exclusive VIP rewards
• Notify you about new games, features, and sportsbook markets
• Provide personalized game recommendations based on your playing preferences
• Invite you to participate in tournaments and special events

You can opt out of marketing communications at any time through your account settings or by contacting customer support. Please note that you cannot opt out of essential service communications such as security alerts and account verification requests.

2.5 Platform Improvement and Analytics

• Analyzing platform usage patterns to improve user experience
• Testing new features and optimizing mobile performance
• Understanding player preferences to enhance game selection
• Generating aggregated, anonymized statistics for business intelligence

2.6 Legal and Regulatory Compliance

• Complying with Indonesian laws and regulations applicable to online gaming
• Responding to legal requests from law enforcement or regulatory authorities
• Enforcing our Terms and Conditions and protecting our legal rights
• Maintaining records required for audit and compliance purposes

3. How We Protect Your Information

roq77 implements comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

3.1 Technical Security Measures

• SSL Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL (Secure Socket Layer) encryption, the same technology used by major financial institutions.
• Firewall Protection: Advanced firewall systems monitor and block unauthorized access attempts to our servers.
• Secure Data Storage: Your personal information is stored on secure servers located in protected data centers with restricted physical access.
• Password Encryption: All passwords are hashed using industry-standard cryptographic algorithms and are never stored in plain text.
• PCI-DSS Compliance: Our payment processing systems comply with Payment Card Industry Data Security Standards.

3.2 Organizational Security Measures

• Access Control: Only authorized personnel with legitimate business needs can access personal data, and all access is logged.
• Employee Training: All staff members receive regular training on data protection and privacy best practices.
• Confidentiality Agreements: Employees and contractors are bound by strict confidentiality obligations.
• Regular Security Audits: We conduct periodic security assessments and penetration testing to identify and address vulnerabilities.

3.3 Your Security Responsibilities

While we implement robust security measures, you also play a crucial role in protecting your account:

• Create a strong, unique password and never share it with anyone
• Log out after each gaming session, especially on shared or public devices
• Enable two-factor authentication if available
• Report any suspicious activity or unauthorized access immediately
• Keep your email and phone number up to date for security notifications

4. Information Sharing and Disclosure

roq77 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following limited circumstances:

4.1 Payment Processors

We share necessary financial information with trusted payment service providers to process your deposits and withdrawals through Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). These processors are contractually obligated to handle your data securely and only for transaction processing purposes.

4.2 Game Providers

Your username and gaming activity may be shared with our game software providers including Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming to enable game functionality and track your play history. These providers do not receive your full personal identity or financial information.

4.3 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulators, or courts when:

• Required by law or legal process
• Necessary to investigate suspected fraud or criminal activity
• Needed to enforce our Terms and Conditions
• Required to protect the rights, property, or safety of roq77, our users, or the public

4.4 Business Transfers

In the event roq77 is involved in a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and prominent notice on the platform before your information is transferred and becomes subject to a different privacy policy.

5. Data Retention

roq77 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5.1 Active Accounts

While your account remains active, we retain all information necessary to provide services, including your profile, transaction history, and gaming records.

5.2 Closed Accounts

If you close your account, we will retain certain information for the following periods:

• Transaction Records: Maintained for 7 years to comply with financial regulations and tax laws
• Identity Verification Documents: Retained for 7 years for regulatory compliance
• Communication Records: Kept for 3 years for dispute resolution purposes
• Marketing Preferences: Retained indefinitely to honor opt-out requests

5.3 Legal Holds

If your account or activities are subject to legal investigation or dispute, we may retain relevant information beyond standard retention periods until the matter is resolved.

6. Your Privacy Rights

As a roq77 user, you have the following rights regarding your personal information:

6.1 Right to Access

You may request a copy of the personal information we hold about you. Contact our support team to submit an access request, and we will provide the information within 30 days.

6.2 Right to Correction

You can update most of your personal information directly through your account settings. For information that cannot be self-edited (such as name or date of birth), contact support with appropriate documentation.

6.3 Right to Deletion

You may request deletion of your personal information by closing your account. Note that we may retain certain data for legal compliance as described in Section 5.

6.4 Right to Object

You can object to certain processing of your information, particularly for marketing purposes. Opt out through account settings or by contacting support.

6.5 Right to Data Portability

You may request your personal data in a structured, machine-readable format for transfer to another service provider where technically feasible.

To exercise any of these rights, contact our customer support team at [email protected]. We will respond to your request within 30 days and may require identity verification before processing your request.

7. International Data Transfers

Your personal information may be transferred to and stored on servers located outside Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. By using roq77, you consent to such transfers.

8. Cookies and Tracking Technologies

roq77 uses cookies and similar technologies to enhance your gaming experience and improve platform functionality.

8.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality, account login, and security features
• Performance Cookies: Collect anonymous data on how you use the platform to help us improve performance
• Functionality Cookies: Remember your preferences and settings for personalized experience
• Marketing Cookies: Track your activity to deliver relevant promotional offers

8.2 Managing Cookies

You can control cookie settings through your browser preferences. Note that disabling essential cookies may affect platform functionality and prevent you from using certain features. Most browsers allow you to:

• View and delete existing cookies
• Block third-party cookies
• Block cookies from specific sites
• Receive notifications when cookies are set

9. Third-Party Links

The roq77 platform may contain links to third-party websites or services (such as game provider sites). This Privacy Policy applies only to roq77. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

roq77 services are strictly for adults aged 21 and above. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected data from a minor, we will immediately delete that information and terminate the associated account. If you believe a minor has provided information to roq77, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

roq77 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notification to your registered email address
• Displaying a prominent notice on the platform when you log in

Your continued use of roq77 after we publish or send notice of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or how roq77 handles your personal information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the roq77 platform
• WhatsApp: Contact details available on the platform

Our customer support team will respond to privacy inquiries within 48 hours. For complex requests or formal complaints, we will provide a comprehensive response within 30 days.

13. Data Protection Summary

At roq77, your privacy is not negotiable. We are committed to:

• Collecting only the information necessary to provide excellent gaming services
• Using your data transparently and only for stated purposes
• Protecting your information with industry-leading security measures
• Never selling your personal data to third parties
• Respecting your rights to access, correct, and delete your information
• Complying with all applicable data protection laws and regulations

By choosing roq77, you can focus on enjoying premium gaming experiences with confidence that your personal information is secure and respected. For more information about our security practices, please review our Terms & Conditions.