Terms & Conditions

1. Definitions

In these Terms and Conditions, unless the context otherwise requires, the following terms shall have the meanings assigned to them:

• "Platform" refers to the roq77 website, mobile-optimized site, and all associated services accessible at roq77.cam and any subdomains thereof.
• "We," "Us," "Our," and "roq77" refer to the operator of the roq77 platform and all associated gaming services.
• "You," "Your," and "User" refer to any individual who accesses, registers for, or uses the roq77 platform.
• "Account" refers to the personal gaming account created by a user to access roq77 services.
• "Services" refers to all gaming products offered by roq77, including but not limited to online casino games, live dealer games, sportsbook betting, togel (Indonesia's traditional numbers lottery), sabung ayam (cockfighting), and other gaming activities.
• "Funds" refers to money deposited into your account, winnings, bonuses, and any other monetary value associated with your account.

2. Acceptance of Terms

By accessing or using the roq77 platform, you confirm that you accept these Terms and Conditions and agree to comply with them. These terms constitute a legally binding agreement between you and roq77. If you do not agree to these terms, you must immediately cease using our platform.

We reserve the right to amend, modify, or update these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically. Your continued use of the platform after changes are posted constitutes acceptance of the modified terms.

3. Eligibility and Account Registration

3.1 Age and Residency Requirements

To use the roq77 platform, you must meet the following eligibility criteria:

• You must be at least 21 years of age or the legal age of majority in your jurisdiction, whichever is higher.
• You must be a resident of Indonesia with a valid Indonesian identity card (KTP).
• You must be legally permitted to participate in online gaming activities under the laws of your jurisdiction.
• You are not prohibited from using our services by any applicable law or regulation.

roq77 reserves the right to request proof of age and identity at any time. Failure to provide satisfactory documentation may result in account suspension or closure and forfeiture of funds.

3.2 Account Creation

When registering for a roq77 account, you agree to:

• Provide accurate, complete, and current information about yourself as prompted by the registration form.
• Maintain and promptly update your account information to keep it accurate and complete.
• Create only one account per person. Multiple accounts are strictly prohibited and may result in closure of all accounts and forfeiture of funds.
• Maintain the confidentiality of your account credentials (username and password) and not share them with any third party.
• Accept full responsibility for all activity that occurs under your account.
• Notify us immediately of any unauthorized use of your account or any other security breach.

3.3 Account Verification (KYC)

As part of our commitment to security and regulatory compliance, roq77 implements a Know Your Customer (KYC) verification process. You may be required to submit the following documents:

• A clear, legible copy of your Indonesian identity card (KTP)
• A selfie photograph holding your identity card
• Proof of address (utility bill, bank statement) not older than three months
• Additional documentation as requested by our compliance team

Verification is typically required before your first withdrawal. Accounts that fail to complete KYC verification within 30 days of a withdrawal request may have funds held until verification is complete. We reserve the right to request verification documents at any time.

4. Deposits and Withdrawals

4.1 Deposits

roq77 accepts deposits through various payment methods including major Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, Bank Syariah Indonesia) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). By depositing funds, you confirm that:

• The funds you deposit are your own and are not derived from any illegal activity.
• You are authorized to use the payment method selected.
• All deposit transactions are final and non-refundable once processed.
• Minimum and maximum deposit limits apply as specified on the platform.
• Deposits are credited to your account in Indonesian Rupiah (IDR).

roq77 does not charge fees for deposits. However, your payment provider may impose transaction fees beyond our control.

4.2 Withdrawals

You may request withdrawal of your available balance at any time, subject to the following conditions:

• Your account must be fully verified (KYC completed).
• Withdrawals must be made to the same payment method used for deposit, or to a verified account in your name.
• Minimum and maximum withdrawal limits apply as specified on the platform.
• Withdrawal processing times are typically 15 minutes to 24 hours during business hours (09:00-21:00 WIB), excluding weekends and Indonesian public holidays.
• First-time withdrawals may require additional verification and can take up to 72 hours.
• Bonus funds and associated winnings may be subject to wagering requirements before withdrawal (see Bonus Terms).

roq77 reserves the right to request additional documentation before processing withdrawals. We also reserve the right to decline withdrawal requests if we suspect fraudulent activity, breach of terms, or bonus abuse.

5. Bonuses and Promotions

roq77 may offer various bonuses and promotions including welcome bonuses, reload bonuses, cashback offers, and loyalty rewards. All bonuses are subject to specific terms and conditions including:

• Bonuses are intended for recreational players only. Bonus abuse or exploitation will result in forfeiture of bonus and winnings.
• Wagering requirements apply to all bonuses before withdrawal of bonus funds or associated winnings is permitted.
• Different games contribute differently toward wagering requirements (e.g., slots typically 100%, table games may be lower).
• Maximum bet limits apply when playing with bonus funds.
• Bonuses may have expiration dates and must be used within the specified period.
• roq77 reserves the right to modify, cancel, or refuse any bonus at its sole discretion.
• Only one bonus per person, household, IP address, or payment method is permitted unless otherwise stated.

Specific terms for each promotion are available on the promotions page and take precedence over these general terms in case of conflict.

6. Responsible Gaming and Account Limits

roq77 is committed to promoting responsible gaming. All users must be at least 21 years of age. We provide tools to help you maintain control over your gaming activity:

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your account.
• Loss Limits: Set maximum loss thresholds for specified periods.
• Session Time Limits: Receive reminders or automatic logout after a specified playing duration.
• Reality Check: Pop-up reminders showing session duration and net win/loss.
• Self-Exclusion: Temporarily or permanently exclude yourself from the platform for periods of 6 months, 1 year, or permanently.

If you believe your gaming is becoming problematic, please contact our support team immediately or review our Responsible Gaming page for resources and professional support information.

7. Prohibited Activities

The following activities are strictly prohibited on the roq77 platform:

• Creating multiple accounts or allowing others to use your account.
• Collusion with other players or third parties to gain unfair advantage.
• Using automated betting systems, bots, or software to place bets.
• Exploiting software errors or loopholes for profit.
• Engaging in fraudulent activity, money laundering, or other illegal conduct.
• Depositing funds from stolen or unauthorized payment methods.
• Abusing bonuses through systematic play designed solely to profit from promotional offers.
• Harassment, abuse, or threatening behavior toward other players or staff.
• Reverse engineering, decompiling, or attempting to access source code of the platform.

Violation of these prohibitions may result in immediate account closure, forfeiture of funds, and legal action if warranted.

8. Game Rules and Fair Play

All games offered on roq77 are provided by licensed third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming. Game outcomes are determined by certified Random Number Generators (RNG) that ensure fairness and unpredictability.

You acknowledge and agree that:

• Game outcomes are determined by chance and are not influenced by roq77.
• Published Return to Player (RTP) percentages are theoretical calculations over millions of game rounds.
• Individual playing sessions may result in wins or losses that deviate significantly from published RTP.
• All game results are final once the round is completed, except in cases of obvious technical error.
• In the event of technical malfunction, all affected game rounds will be void and stakes refunded.

9. Sportsbook Betting Terms

When placing sports bets on roq77, the following terms apply:

• All bets are accepted based on odds displayed at the time of bet placement.
• roq77 reserves the right to refuse or limit any bet at its sole discretion.
• Bets placed on incorrect odds due to human or technical error may be void.
• Settlement of bets is based on official results from recognized sporting authorities.
• If an event is postponed, bets remain valid for 48 hours. After 48 hours, all bets are void unless otherwise stated.
• In case of abandoned or canceled events, bets are typically void unless the outcome is already determined.
• Maximum winnings limits apply to certain bet types and sports.

Detailed sportsbook rules including mix parlay (accumulator), voor bola (handicap), and specific sport regulations are available on the platform.

10. Intellectual Property

All content on the roq77 platform including but not limited to logos, graphics, text, software, and trademarks are the property of roq77 or our licensors and are protected by copyright, trademark, and other intellectual property laws. You may not:

• Reproduce, distribute, or create derivative works from any platform content without written permission.
• Use roq77 branding, logos, or trademarks without authorization.
• Frame or mirror any part of the platform on another website.
• Systematically extract data from the platform through scraping or automated means.

11. Limitation of Liability

To the fullest extent permitted by law, roq77 and its officers, directors, employees, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform.
• Loss of profits, revenue, data, or business opportunities.
• Technical failures, server downtime, or interruptions to service.
• Errors or inaccuracies in game results caused by third-party software providers.
• Unauthorized access to your account resulting from your failure to maintain credential confidentiality.
• Losses incurred from gambling activity, which you acknowledge is inherently risky.

Your sole remedy for dissatisfaction with the platform is to cease using it.

12. Indemnification

You agree to indemnify, defend, and hold harmless roq77 and its affiliates from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms and Conditions.
• Your violation of any law or third-party rights.
• Your use or misuse of the platform.
• Any fraudulent or illegal activity conducted through your account.

13. Account Closure and Termination

You may close your account at any time by contacting customer support. Upon closure, you may withdraw your available balance subject to verification and wagering requirements.

roq77 reserves the right to suspend or terminate your account immediately without prior notice if:

• You breach any provision of these Terms and Conditions.
• We suspect fraudulent, illegal, or abusive activity.
• You fail to provide required verification documents.
• We are required to do so by law or regulatory authority.

Upon termination, your right to use the platform ceases immediately. We may withhold funds pending investigation of suspected violations.

14. Dispute Resolution

In the event of a dispute between you and roq77, we encourage you to first contact our customer support team to seek resolution. If the matter cannot be resolved through support, you agree to the following:

• All disputes shall be resolved through good-faith negotiation.
• If negotiation fails, disputes shall be submitted to binding arbitration in accordance with Indonesian law.
• The arbitration venue shall be Jakarta, Indonesia.
• Each party shall bear its own costs and fees associated with arbitration.

15. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Indonesia. Any legal action or proceeding arising from or related to these terms shall be brought exclusively in the courts of Jakarta, Indonesia.

16. Privacy and Data Protection

Your use of the roq77 platform is also governed by our Privacy Policy, which details how we collect, use, store, and protect your personal information. By accepting these Terms and Conditions, you also accept our Privacy Policy. We are committed to protecting your data in accordance with international data protection standards.

17. Communication

By creating an account, you consent to receive communications from roq77 via email, SMS, or platform notifications. These communications may include:

• Account-related notifications (deposits, withdrawals, verifications)
• Promotional offers and bonuses
• Important updates to terms, policies, or platform features
• Responsible gaming reminders

You may opt out of promotional communications at any time through your account settings, but you cannot opt out of essential service communications.

18. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these terms, and the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any specific game or promotion rules, constitute the entire agreement between you and roq77 regarding your use of the platform. These terms supersede all prior agreements, representations, or understandings, whether written or oral.

20. Contact Information

If you have questions, concerns, or complaints regarding these Terms and Conditions, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 on the platform
• WhatsApp: Contact details provided on the platform

We strive to respond to all inquiries within 24 hours.